Manually Unlocking Customers

Instead of using LFEdit, if a customer purchases online and calls to be unlocked for one reason or another, the following steps can be performed to generate an activation code through Instant SOLO:

 

  1. Find customer in the database.

  2. Find the license in the Orders or the Licenses Section of the page.  Click on the LicenseID to open the license details page.

  3. On the bottom of the license detail page, click the Unlock Log tab if it is not already highlighted.

  4. Click Manual Unlock button.

  5. Enter the values for User Code 1 and User Code 2.

  6. Click Next.

  7. The values for RegKey1 and optionally RegKey2 will be displayed.

 

The advantage of using this technique is that the unlock history will now be updated and the license will be marked as used.  Any additional attempts to unlock this license will be subject to the terms of the initial purchase.