License Details

Status* - This field shows the status of the record. If the record is marked as anything but OK, the customer will not be able to download this order.

LicenseID - Assigned by server.  Not an editable field.  Click the View Cust Lic Page to view the customer's version of the license details page as if you were the customer.

Password - Password of the customer who owns the license.

Replaced By - The LicenseID that this license has been replaced by.  Click the LicenseID to view the License.

Returned Date - The date the license was marked returned.

Customer ID - CustomerID of the customer who owns the license.   Clicking the CustomerID on the view page will open the customer details page, while clicking the edit link will open the customer edit page.  This can also be edited on the edit page, allowing a license to be transferred to another customer.

Upgraded To - The ProdOptionID this license has been upgraded to.  When set, the product/option information displayed to the user for the license in the customer service area will be pulled from this ProdOptionID rather than that directly associated with the license.

Company Name - Company name of the customer who owns the license.  Editable by editing the customer.

Contact Name - Contact name of the customer who owns the license.  Editable by editing the customer.

Mail Address 1,  2 & 3 - Mailing address of the customer who owns the license.  Editable by editing the customer.

Country - Country of the customer who owns the license.  Editable by editing the customer.

Voice - Voice number of the customer who owns the license.  Editable by editing the customer.

Fax - Fax number of the customer who owns the license.  Editable by editing the customer.

E-Mail - Email address of the customer who owns the license.  Click the email to open your email editor and email the customer.  Editable by editing the customer.

Entered By - This field logs who entered the sale. Not an editable field.

Entered Date - This field logs the enter date of the sale. Not an editable field.

Modified By - This field logs who last modified the record. Not an editable field.

Modified Date - This field logs the last modified date of the record. Not an editable field.

Return Reason - For returned licenses, the reason the license was returned.  See Return Reasons.

Product Name - The product name and option name the license if for.  Not an editable field.

Version - The version of the software the customer purchased in this order.  The version number must be in the format N.N.N.N where N can be any number from 0 to 99999.

Quantity Ordered - The quantity of this product the customer purchased in this order.

Unit Price - The unit price paid for each unit on the license.

Sale Price - The actual price paid for the license.

Priority Code - A priority code associated with the license.  See Priority Discount Codes.

Download Until - The date the license allows download until.

Author S/N Text - Advanced option.

Author S/N Number - Advanced option.

Activations Left - The number of times the customer has left to activate the software in this license.  Only displayed for product options with Issue License set. The arrow icons surrounding the value in view mode can be clicked to quickly increment or decrement the activation count on a given license.

Deactivations Left - The number of deactivations allowed through the DeactivateInstallation method of the XmlActivationService web service. The arrow icons surrounding the value in view mode can be clicked to quickly increment or decrement the deactivation count on a given license. This field will only be displayed when the license Product Option has Allow Deactivations set.  A value of -1 specifies unlimited deactivations.

Allowed Activation IPs - This can be used to only allow activations from a certain IP address or range of IP addresses.  It requires you to enter an IP address and subnet mask.  It must be entered in the following format xxx.xxx.xxx.xxx:yyy.yyy.yyy.yyy|xxx.xxx.xxx.xxx:yyy.yyy.yyy.yyy.  The | (pipe) separates the IP addresss.  If you give a subnet of 255.0.0.0 and IP of 65.12.12.12, anyone with a 65. IP address will be allowed to activate.  Note that this is not honored if the product option IP Activation Mode is set to No Restrictions.

Modules Ordered - The decimal value of the bit field that indicates which modules or features were ordered.  Converting this value from decimal to binary will indicate which modules were ordered (1 up to 14).  Only displayed product options with the Issue License bit set.

License Update - Advanced option.  Only displayed product options with the Issue License bit set.

Invoice No. - The Invoice Number associated with this license.  Click the view link to view the invoice details.

CC Account - This field will show the last four digits of the credit card the customer used for a purchase. To edit, edit the invoice.

Amount Charged - The amount charged on the invoice the license is associated with. To edit, edit the invoice.

Auth Code - The authorization code given by the bank for the invoice this license is associated with.  To edit, edit the invoice.

Source - The value that the customer chose as "how did you hear about us" when placing their order.  This field can be saved for future marketing research. Not an editable field from this page.  See Marketing Sources.

IP Address - The TCP/IP address from which the order was received.  If you need to research the order, this address links to a tracing web site to possibly show the location of the user. Not an editable field.

Distributor - The distributor/affiliate associated with the license.  Click the distributor/affiliate name to view the distributor information.

Notes - Record any notes about this purchase.

 

Payment Plan Information

If the license is part of a payment plan, the payment plan information for the license will be displayed.  Click on the payment plan name to view information on the payment plan.  See Payment Plans Overview.

 

Additional Functionality

Depending on the status and other details of the license, several functions may be available as follows:

 

Custom Options

[optional] This tab may be present on certain licenses, depending on the server configuration.  Contact your system administrator if there are custom actions you would like to add to your product.

 

License Usage Information

At the top of the page, two links are available to view license activation information:

At the bottom of the page, select one of the tabbed options for license usage information.

The License Update field lists the value of the License Update string that was programmed at the time the activation code was requested.  In addition: